Refund Policy

Understanding our refund and cancellation terms

Last Updated: January 2025

1. Overview

This Refund Policy outlines the terms and conditions under which Gulisons Digital Pvt. Ltd. ("Company") may provide refunds for the BarPortal platform subscription and related services. By using our Platform, you agree to be bound by this policy.

Note: BarPortal operates on a subscription-based model. This policy applies to subscription fees paid by Bar Associations, not to member transaction fees collected through the Platform.

2. Refund Eligibility

Non-Refundable Situations

  • Voluntary cancellation of subscription
  • Termination due to policy violation
  • Change of decision after purchase
  • Unused portion of subscription period
  • Dissatisfaction with features after trial
  • Failure to use the Platform

Eligible for Refund

  • Material breach by Company
  • Service unavailable for 30+ consecutive days
  • Duplicate payment processed
  • Service not activated within 15 business days
  • Fraudulent transaction (with proof)
  • Critical features promised but not delivered

3. Member Transaction Refunds

Important: Refunds for member transactions (membership fees, ID card payments, parking sticker fees) are the sole responsibility of the respective Bar Association. The Company acts only as a payment facilitator.

3.1 Payment Gateway Fees

Please note that payment gateway fees (typically 2% + GST) are non-recoverable in case of refunds. These fees are charged by the payment processors and are not refundable by the Company or the Bar Association.

3.2 Bar Association Responsibility

Bar Associations must:

  • Establish their own refund policy for members
  • Process member refunds through their admin panel
  • Maintain adequate balance for refund processing
  • Handle member disputes directly

4. Refund Timeline

Payment Method Refund Timeline Notes
Credit/Debit Card 5-7 business days After refund initiation
UPI 2-5 business days Credited to same UPI ID
Net Banking 5-7 business days To source bank account
Wallet 1-3 business days To source wallet
Bank Transfer (NEFT/RTGS) 7-10 business days Requires bank details

5. Refund Request Process

1

Submit Request

Email your refund request to billing@barportal.in with your invoice number, transaction ID, and reason for refund.

2

Review Process

Our team will review your request within 3-5 business days and verify eligibility based on this policy.

3

Decision Notification

You will receive an email notification about the approval or rejection of your refund request with detailed reasoning.

4

Refund Processing

If approved, the refund will be processed to your original payment method within the timeline specified above.

6. Service Credits

In lieu of monetary refunds, the Company may offer service credits at its discretion:

  • Extended subscription period
  • Free additional features or modules
  • Waiver of future fees
  • Priority support access

Service credits are non-transferable and must be used within 12 months of issuance.

7. Cancellation Policy

7.1 Notice Period

To cancel your subscription, provide 90 days written notice via email to support@barportal.in.

7.2 Post-Cancellation

  • Days 1-30: Full access to export data
  • Day 31: Access terminated
  • Day 90: All data permanently deleted

No Refund on Cancellation: Voluntary cancellation does not entitle the Subscriber to any refund of prepaid subscription fees, regardless of the remaining subscription period.

8. Dispute Resolution

If you disagree with a refund decision:

  1. Submit an appeal to escalations@barportal.in within 15 days
  2. Include all supporting documentation
  3. Our senior team will review within 10 business days
  4. The decision of the senior team shall be final

9. Contact Information

Billing & Refund Support

Email: billing@barportal.in

Escalations: escalations@barportal.in

Phone: +91 98765 43210 (Mon-Fri, 10 AM - 6 PM)

Address: 1401, SVH Metro Street, Sector 83, Gurugram, Haryana – 122004

This Refund Policy was last updated in January 2025.